Terms Of Use

Smokers’ Choice International ApS

CVR: 37862983

Søndre Mellemvej 41, 4000 Roskilde

kontakt@smokerschoiceint.com

Phone: +45 25 15 16 56

General Terms and Conditions of Sale of Smokers Choice Products

At SmokersChoice, we strive to deliver high-quality products and excellent service. If you’re not satisfied with your order, we offer a fair and transparent return process.

30–Day Return Guarantee

You may return unused or lightly used products within 30 days of delivery for a full refund or exchange.

Conditions:

  • Products must be returned in original packaging.
  • No more than 20% of the product may be used.
  • Proof of purchase is required (order number or invoice).
  • Refunds are made to the original payment method.
  • Return shipping is at the customer’s expense, unless the product is defective or incorrectly delivered.

Return Process:

  1. Email us at kontakt@smokerschoiceint.com with the subject: Return Request + Order Number.
  2. Include a brief explanation and a photo of the item (if applicable).
  3. We’ll respond within 2 business days with return instructions.

Return Window: 14 Days from Delivery

We accept returns for damaged goods, misdeliveries, or faulty products.

Conditions:

  • Returns must be pre-approved by SmokersChoice.
  • Claims must be submitted within 30 days of receiving the shipment.

Exchange or Credit Note:

  • Retailers may request a replacement or a credit note for future purchases.

B2B Support:

The prices for goods shall be those set forth in our order confirmation. All prices are exclusive of taxes, impositions and other charges, including, but not limited to, sales, use, excise, value added and similar taxes or charges imposed by any government authority.

5.2 Unless expressly stated otherwise in our order confirmation, payment for goods without offset or deduction shall be made thirty (30) days after Smokers Choice have confirmed the order confirmation in writing.

5.3 You must submit such financial information from time to time as may be reasonably requested by Smokers Choice for the establishment or continuation of payment terms. Smokers Choice may in our sole discretion at any time change agreed payment terms without notice by requiring payment cash in advance or cash on delivery, bank guarantee, letter of credit or otherwise.

5.4 If you fail to pay any invoice within seven (7) calendar days of the due date of payment, Smokers Choice may suspend delivery of any purchase order or any remaining balance thereof until payment is made or terminate delivery of any purchase order or any remaining balance thereof by providing written notice of termination to you within seven (7) calendar days of the expiration of the grace period. Further, Smokers Choice may charge you interest from the due date to the date of payment at the rate of one and a half percent (1,5%) per month.

5.5 Title to goods delivered shall remain vested in Smokers Choice and shall not pass to you until the goods have been paid for in full.

6.1 Unless expressly stated otherwise in our order confirmation, all deliveries of goods shall be sixty-five (65) days following our written confirmation of your order in accordance with Incoterms 2000. The risk of loss of or damage to goods shall pass to you in accordance with the agreed delivery term.

6.2 The delivery dates of goods shall be those set forth in our order confirmation.

6.3 Smokers Choice reserves the right to make delivery in instalments.

7.1 Smokers Choice warrant that upon delivery and for a period of six (6) months from the date of delivery goods purchased hereunder will conform in all material respects to the applicable manufacturer’s specifications for such goods and will be free from material defects in workmanship, material and design under normal use.

7.2 With respect to goods which do not conform to the warranty, our liability is limited, at our election, to (i) refund of the purchase price for such goods less a reasonable amount for usage, (ii) repair of such goods, or (iii) replacement of such goods; provided, however, that such goods must be returned to Smokers Choice, along with acceptable evidence of purchase, within fourteen (14) calendar days after you discovered the lack of conformity or ought to have discovered it.

7.3 Smokers Choice makes no other warranty, express or implied, with respect to goods delivered hereunder, and the warranty constitutes our sole obligation in respect of any lack of conformity of goods delivered hereunder (except title).

If any goods delivered hereunder are held to infringe a third party’s patent, utility model, design, trademark or other intellectual property right and you are enjoined from using same, Smokers Choice will, at our option and expense, (a) procure for you the right to continue using the goods; (b) replace the goods with non-infringing substitutes; (c) modify the goods to make them non-infringing; or (d) refund the purchase price of the goods less a reasonable amount for usage.

9.1 Neither of us will be entitled to, and neither of us shall be liable for, indirect, special, incidental, consequential or punitive damages of any nature, including, but not limited to, business interruption costs, loss of profit, removal and/or reinstallation costs, reprocurement costs, loss of data, injury to reputation or loss of customers.

9.2 Smokers Choice shall not be liable for any claims based on our compliance with your designs, specifications or instructions or repair, modification or alteration of any goods by parties other than Smokers Choice or use in combination with other goods.

9.3 Smokers Choice shall not be liable for you or any other user’s use of the products. It is your responsibility that all use of the products comply with current legislation, rules and regulations.

10.1 Either party shall be excused from any delay or failure in performance if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.

10.2 When such events have abated, the parties’ respective obligations shall resume. In the event the interruption of the excused party’s obligations continues for a period in excess of thirty (30) calendar days, either party shall have the right to terminate the applicable contract(s) of sale, without liability, upon thirty calendar days’ prior written notice to the other party.

11.1 The United Nations Convention for the International Sale of Goods shall not apply to these GTCS or to any contracts of sale entered into between us.

11.2 No waiver of any provision of these GTCS shall constitute a waiver of any other provision(s) or of the same provision on another occasion.

11.3 Should any provision of these GTCS be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the parties and enforced as modified.

10.4 These GTCS and all contracts of sale entered into between us shall be governed by and construed in accordance with the laws of Denmark without giving effect to any choice of law or conflict of law provisions.