QUESTIONS AND ANSWERS
WHAT IS IT WITH THE WARRANTY WHEN YOU BUY OVER THE INTERNET?
It's not the way you purchase an item on that are critical to your warranty - rather it is from whom you buy. Fair Time Denmark is authorized Danish dealer of all watch brands that you can buy here in the shop. In cooperation with our suppliers - ie the manufacturer or the manufacturer's designated distributor for Denmark - We provide full warranty for each product referred to. the included warranty card. In addition, of course, the 2-year warranty, according to Danish Sale of Goods Act. That means for you that you get completely the same warranty as the purchase at your local watchmaker.
WHAT TO DO IF I CANCEL MY PURCHASE?
If you regret your purchase within 30 days after you received your watch, then simply fill in the return note and send the watch back to us. All purchases of watches at Fair Time is inclusive paid return freight and you stick simply the enclosed, pre-filled waybill outside package and deliver it to your local post office. When we receive the packet back, we will refund the purchase. See also our terms and conditions concerning. refund for returned goods.
WHAT PAYMENT OPTIONS DO I HAVE?
We accept VISA, VISA Debit and MasterCard as payment.
IS IT SAFE TO ORDER AND PAY ONLINE?
In fact, you are better protected by trade online than in a physical store as your PIN not can be extracted. When you pay by credit card online you are always protected against abuse. You have the always the option to refuse payment when you receive your statement. And you have no deductible in the event that your card is misused in an Internet shop that uses Secure Socket Layer (SSL) in the payment system. We do of course fairtime.dk.
Fair Time Denmark do not have access to your card and can never withdraw a larger amount from your account than you have approved the order.
I PAY WITH DANKORT / CREDIT CARD - WHEN PULLS IN MONEY FROM MY ACCOUNT?
We first pull money from your card when the item sent to you.
IS THERE SOME TYPES OF FEES WHEN I DEALING?
No, we do not charge service fee, charge or other fees.
WHAT DO I PAY SHIPPING?
All orders are delivered free to your address.
DELIVERS IN OTHER COUNTRIES THAN DENMARK?
Yes, we also supply to Norway, Sweden, Iceland, the Faroe Islands and Greenland.
I LIVE OUTSIDE THE EU - CAN I HANDLE WITHOUT DANISH VAT?
Delivery to Norway, Iceland, the Faroe Islands and Greenland are always without Danish VAT. But it's only on the final invoice, that VAT will be removed.
It is also possible to get the watch delivered in Denmark and a VAT return by the exports to a country outside the EU. Here is the procedure that you book at normal price incl. VAT with a delivery address in Denmark and then takes care of the removal from Denmark.
Customs authorities will contact give you a stamp on the invoice and thus approve that product was lawfully done by Denmark (for exports via the Defence PO Box address in Taiping or army postal address so required copy of the export documents customs stamp).
Then send us a copy of the stamped invoice (like e-mail) along with your account number. and we will ensure that the tax amount is paid back to your account.
IS IT POSSIBLE TO GET SENT ITEM TO ANOTHER ADDRESS, FX WORK?
Yes, you just fill out the delivery address with the desired address. Remember installation. company name.
CAN I GET MY ITEM SENT TO A POST DENMARK DAY POST?
If you want your goods delivered to a Post Danmark days boxes, then do the shipping address provide your day box number and Hour Post ID that you received by Post Denmark. If both are lit, sent your package to the invoice address.
Example of address to
Christian Lind / ID no. 12345678
Hour Post 675
HOW LONG IS THE DELIVERY TIME?
In the description of each model you can see the expected delivery time. If there is stock goods, is an order always shipped from us the same or next business day. Goods are not currently in stock, will typically be shipped to you within 3-8 business days, depending on the watch brand. When it is shipped from here, you will receive an email with your invoice
CAN I DOWNLOAD MY UR DIRECT FROM YOU?
It is not possible to pick up the watch with us. For security reasons we have not stocked at the address.
WHEN I WRITE FX 45MM case, DOES IT WITH OR WITHOUT KRONEN?
The specified sizes are always watch face outer diameter without the crown.
WHAT DOES "IP BLACK", "IP GOLD" AND "PVD COATING"?
Ion Plating (IP) and Physical Vapor Deposition (PVD) is a process in which a fine powder is heated and absorbed by the steel to which the clock is made from.
This creates a very fine coating that is highly resistant to scratches.
HOW shortens I fetter ON MY TIME?
A watch with chain can be adjusted by removing one or more joints. To get the correct alignment, we recommend that you visit your local jeweler or goldsmith, as they have the necessary tools.
CAN A diver SUITABLE FOR DIVING IN MARINE?
Yes, it can. But be aware that even stainless steel rusts when exposed to salt water / sea water for a long time. Stainless steel is attacked according to the high salt concentration in the water, and the hotter the water is. Rinse watch and possible. Link thoroughly after handling. If you should be unfortunate enough to rust spots on the watch or bracelet, they can be removed with a scourer or the like.
TO DO SOMETHING SPECIAL TO TAKE CARE MY TIME?
For you to enjoy your watch for years to come, it is important that you treat it properly.
Generally, you should keep your watch clean - it can be wiped with a damp cloth (no soap) and, if necessary. polish with a fine cotton cloth. Even if you have a waterproof watch, you should never keep it in the shower when soap reduces the surface tension of water, thereby damaging the clock packs more than usual.
On quartz watches that are not used for a long time, pull out the crown, then the clock stops and is not using the battery. When you do need to change the battery, so get it done by a professional. If you have a mechanical watch with manual winding, always winding the watch before you make the time. Pull it slowly and quietly up and rotate only the crown one way, when you pull the watch - not back and forth. Pull it up every day and preferably at the same time each day.
GOT YOU DO NOT ANSWER TO YOUR QUESTION?
Do not despair, but please contact us.